A big advantage of Freshsales is its free forever plan. The plan allows users to manage customer and prospect details, create email marketing journeys, set up chat boxes on websites, and get unlimited support. Unlike most free plans, it doesn’t limit the number of users, making it a perfect solution for entrepreneurs or new businesses.
Besides not having a free plan, Zendesk Sell is more expensive than Freshsales. With an annual subscription, Zendesk’s Team plan starts at $19 per month, its Growth plan starts at $49 per month, and its Professional plan starts at $99 per month. If billed annually, Freshsales’ first paid plan starts at $15 per month, its Pro plan starts at $39 per month, and its Enterprise plan starts at $69 per month.
As for advanced features, Freshsales plans include an AI assistant to help boost productivity. According to the plan, Freddy AI automatically identifies out-of-office emails, invites salespeople to reschedule meetings, suggests deals that can be engaged in sales forecasts, and flags deals that are likely to close. Zendesk Sell integrates with the AI-powered conversion app Ada Engage to automate simple, routine interactions, but lacks a native AI assistant.
Both software platforms integrate with popular apps like Mailchimp, Zapier, Google, HubSpot, Facebook, and Xerox, but only Zendesk Sell integrates with Shopify. Shopify is one of the largest e-commerce platforms in the world, so being able to integrate with it is a huge plus for Zendesk.