Symrise Trusts Kyndryl’s Skills and Expertise for Digital Workplace Management

HOLZMINDEN and KELSTERBACH, Germany, September 22, 2022 — Symrise AG, a major producer of fragrances, flavors, food, nutrition, and cosmetic ingredients, entrusted its strategic partner Kyndryl, the world's largest provider of IT infrastructure services, to modernize and standardize 13,000 of its digital workplaces at more than 100 of its sites worldwide. The work extends the companies’ global workplace IT service contract by three more years. 
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rnOver the years, Symrise has experienced strong internal growth as it diversified its original core business. These changes, along with numerous corporate acquisitions, drove a decision to modernize the enterprise’s IT infrastructure and the global management of its desktop systems in an effort to improve employee productivity and satisfaction. They also position the company to achieve long-term goals, including its approach toward sustainability, something that sits at the heart of Symrise’s broader corporate strategy. 

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“We’ve been relying on the expertise of IBM Managed Infrastructure Services since 2016,” says Stefan Tittel, CIO at Symrise AG, “and with Kyndryl’s help as our strategic partner, we’re managing around 13,000 digital workplaces at more than a hundred sites around the world now.”

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The services that Kyndryl’s experts provide focuses on optimizing and automating service-related processes like software and hardware provisioning. These changes enable Symrise’s employees to get support in five languages from the Global Service Desk. It also provides access to the Kyndryl Client Innovation Center for streamlining IT asset management, device lifecycle management, terminal equipment management, and office printer services.

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“Kyndryl supports us with teams of people specially versed in our general business conditions. That helps us to continuously improve our internal processes and provide a reliable, modern digital workplace for our employees,” adds Paul Watzlawik, Director of IT Infrastructure & Service Management at Symrise. 

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“The service package has been specially tailored to Symrise’s needs and providing the best IT support possible for its staff. Workplace processes now use international standards worldwide, which makes everyday processes easier for employees to deal with,” says Markus Koerner, President of Kyndryl Germany. 

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About Symrise 
rnSymrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.  Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process. Symrise – always inspiring more… www.symrise.com

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About Kyndryl
rnKyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. For more information, visit www.kyndryl.com

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HOLZMINDEN and KELSTERBACH, Germany, September 22, 2022 — Symrise AG, a leading producer of fragrances, flavors, foods, nutrition and cosmetic ingredients, has entrusted its strategic partner Kyndryl, the world’s largest provider of IT infrastructure services, with the modernization and standardization 13,000 of its digital workstations at more than 100 of its sites. worldwide. The work extends the companies’ Global Workplace Computing Services contract by three years.

Over the years, Symrise has experienced strong internal growth by diversifying its original core business. These changes, along with numerous business acquisitions, led to the decision to modernize the company’s IT infrastructure and the overall management of its office systems in an effort to improve productivity and employee satisfaction. They also position the company to achieve long-term goals, including its approach to sustainability, which is central to Symrise’s broader corporate strategy.

“We have relied on the expertise of IBM Managed Infrastructure Services since 2016,” says Stefan Tittel, CIO at Symrise AG, “and with the help of Kyndryl as a strategic partner, we manage approximately 13,000 digital workplaces in over a hundred locations around the world now.

Services provided by Kyndryl experts focus on optimizing and automating service-related processes, such as software and hardware provisioning. These changes allow Symrise employees to get support in five languages ​​from the Global Service Desk. It also provides access to Kyndryl’s Customer Innovation Center to streamline IT asset management, device lifecycle management, endpoint management, and office print services.

“Kyndryl supports us with teams of people specially familiar with our general terms and conditions of business. This helps us to continuously improve our internal processes and provide a reliable and modern digital workplace to our employees,” adds Paul Watzlawik, Director of IT Infrastructure and Service Management at Symrise.

“The service offering has been specifically tailored to Symrise’s needs and provides the best possible IT support to its staff. Workplace processes now use international standards worldwide, making it easier for employees to manage day-to-day processes,” says Markus Koerner, President of Kyndryl Germany.

About Symrise
Symrise is a global supplier of fragrances, flavors, food, nutritional and cosmetic ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals, and producers of nutritional supplements and pet food. Its revenue of €3.8 billion in fiscal year 2021 makes Symrise a leading global provider. Based in Holzminden, Germany, the group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its customers to develop new ideas and market-ready concepts for products that are an integral part of everyday life. Economic success and corporate responsibility are inextricably linked in this process. Symrise – always more inspiring… www.symrise.com

About Kyndryl
Kyndryl (NYSE: KD) is the world’s largest provider of IT infrastructure services, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex and critical information systems the world depends on every day. For more information, visit www.kyndryl.com.

About Donnie R. Losey

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